Terms & Conditions


ROCROI.COM is an online project of ROC ROI S.L. 

Pl. Biuse, 8, Llavorsí (25595) Lleida

CIF: B25371204

Registro Mercantil: ESCRITURA DE CONSTITUCIÓN NUM 286 de 29 05 1996




The present conditions dictate the terms of sale on the part of ROCROI.COM for all products displayed on its online website ROCROI.COM, and as clearly stated above, the products offered on ROCROI.COM are reserved for individuals.

The confirmation of an order for any product offered on the website ROCROI.COM implies the explicit acceptance of the present general sales conditions, without your signature being necessary for the acceptance of these conditions.


Clause 1. Price 

1.1   The prices of our products are expressed in euros with all taxes included

1.2   ROCROI.COM reserves the right to modify its prices at all times, however the products will be charged based on the indicated prices at the moment of the registration of the order.

1.3   All products are property of ROCROI.COM, until they are entirely payed to ROCROI.COM.


Clause 2. Methods of Order

On Internet: ROCROI.COM

The contract data will be object of confirmation and are to be collected before the shipment is effectuated.

ROCROI.COM reserves the right to cancel or reject any order from a client with which there has been litigation in respect to the payment of a previous order.

We commit to accepting your order in agreement with the general terms and conditions of sale expressed here.

The client declares to know and accept the present general conditions of sale before confirming any order.

The confirmation of an order implies therefore the acceptance of the General Conditions of Sale. Unless proven otherwise, the registered data by ROCROI.COM constitute a proof of the set of transactions realized between ROCROI.COM and its clients.

ROCROI.COM will do everything possible to manage all the orders.


Clause. 3 – Availability

Our product offers and prices are always valid meanwhile exposed on the web, and always in function of the existing availabilities.

Within this framework, indications will be provided on the availability of the products at the time of the processing of each order.

This information will be facilitated directly by our providers, which does not exclude the possibilities of exceptional errors or modifications.


Clause 4. Payment

4.1 Options of Payment

The payment can be realized by credit card.

We accept the following bank cards: Visa/Eurocard/ Mastercard, PayPal.

All the shopping transactions are done within the strictest confidentiality and encryption due to the SSL protocol.

The moment you click “Validate”, during the confirmation of the order, our bank will verify the validity of the credit card number and check that it is not blocked.

ROCROI.COM does not have access in any case to your bank information, nor saves them onto its server. For this reason, you will have to provide them again each time that you make a new transaction on our website.

This enables you to benefit from a double protection against abuses and frauds.

4.2 Safe payment

In conformity with our commitment respecting the safety of payments, we inform you that ROCROI.COM verifies the reliability of all given information during the processing of an order.

This process forms part of our fight against frauds in the forms of payment online, and to protect the body of customers.

ROCROI.COM has set up a verification process in order to prevent the fraudulent use of our customer’s card data. In the framework of this process, ROCROI.COM reserves the right to ask its customers for a double-sided copy of their national ID (sent by fax or courier), as well as a justification of residence less than three months old. None of the orders will be shipped before the reception and the validation of the requested documentation. The documents requested need to be sent in a period of 6 working days.

ROCROI.COM reserves the right to effectuate the reimbursement of the order if the documents mentioned above are not received, or not valid.



Clause 5. Right of Withdrawal  

According to what was established by the Royal Legislative Decree 1/2007 of November 16th, in which was accepted the modified text of the General Law for the Defense of Consumers and Users, the client disposes of a period of fourteen business days, from the moment of the order, to exercise his right of withdrawal without the need to justify his decision, and without being penalized for exercising his rights.

According to the bank legislation, reimbursements will not be realized on credit cards with passed expiry dates. In this case, ROCROI.COM reserves the right to request all the necessary data to the customer, in order to process the corresponding reimbursement.


Clause 6. Products

The products offered are suited to the current Spanish legislation and the applicable norms in Spain.

The society of ROCROI.COM will do everything possible in order for the images of its products to faithfully represent the products offered. Also, each product comes with an exact description of its main characteristics. 

Clause 7. Modifications

The information that appears on this website is valid since its latest update. ROCROI.COM reserves the right to update, modify or eliminate the information of the web page.

One cannot change, alter, modify or adapt this website. However, ROCROI.COM reserves the right at all times to make any changes and modifications deemed convenient, and can exercise this right at any moment and without previous notification, regarding the availability of its products and its campaigns.

ROCROI.COM reserves the right to modify unilaterally the general sales conditions, as well as the terms and conditions of use of this webpage. Any modification thereof will be conveniently announced. The entry into force of the modifications of the conditions of use will occur at the moment of publication on this webpage.  

Clause 8. Protection of personal data

The visit of this website does not mean that the user is obliged to communicate any information about him. In case the client provides personal data, it will be used in the order, form and within the limits and rights recorded in the Organic Law 15/1999, on the Protection of Personal Data.

The purposes for which the data will be collected will be specified in the data form, including during the processing of the order, the sending of commercial information for future campaigns, product and/or services by courier or electronic mediums including SMS, as well as the realization of surveys. The customers that facilitate their personal data consent unequivocally to the incorporation of those data in a form under the responsibility of ROCROI.COM, as well as their possible digitalized treatment.      

ROCROI.COM has adopted the technical and organizational means necessary to guarantee the security and integrity of the data, in order to avoid any alteration, loss, treatment or unauthorized access. The clients whose data are the object of any fraud can freely exercise their right to opposition, access of information, rectification, and cancelation of data and renovation of its authorization, without any retroactive effects, according to the terms specified in the Organic Law 15/1999 on the Protection of Personal Data, conformed to the proceedings legally established. These rights can be exercised by writing to us at the following email address: activitats@rocroi.com

At the moment of proceeding to the collection of information, there will be an indication on the voluntary or obligatory character of the data, subject to collection. 

The access to this website can implicate the use of cookies. The cookies are small quantities of information that are stored in the navigator used by each user, in order for the server to remember certain information that will ultimately only be read by the server that has implemented them. The cookies generally have a limited duration in time. No cookie from this website can extract information from the hard drive of the user, or rob personal information. The only that the personal data of a user can form part of the cookie archives, is if the user gives personally this information to the server. The users that do not wish to receive cookies or want to be informed of its fixation can configure their navigator to this effect.

Of course, at any moment the user will be able to cancel the said authorization by communicating his disapproval by e-mail to the following address:


Clause 9. Navigation, access and security

The access and navigation on this website supposes the acceptance and knowledge of legal warnings, as well as the terms and conditions of use contained in them. ROCROI.COM will do the maximum effort for the navigation to work in the best conditions and avoid any damages that could be occasioned during it. This website has been designed to support the most frequently used navigators (explorer, chrome, firefox, safari, opera).

ROCROI.COM will not be responsible for damages of any type, that could be encountered by the client for the use of different navigators or distinct versions of the navigators for which the webpage was designed. The access to this website is done in a non-secure environment, since the information is transmitted in a non-encrypted manner.

ROCROI.COM is not responsible, nor guarantees, that the access to this website will not be interrupted or free of errors. Neither are we responsible nor do we guarantee that the content of the software through which the website can be accessed is completely free of errors or damages. Under no circumstances will ROCROI.COM be responsible for the loss, damage or defect of any type that can surface with the use or access of the webpage, including but not limited to, the damages occasioned to the information systems or those provoked by the intrusion of a virus. ROCROI.COM is not responsible for the damages that could be occasioned to the user for an inappropriate or inadequate use of this website.


Clause 10. Intellectual Property

All the information contained on ROCROI.COM, as well as the designs, graphics and codes used, are protected by author’s copyright and other protection rights recognized in the Royal Legislation Decree 1/1996, of April 12th, by which the Modified Text of the Law of Intellectual Property was accepted.  These rights are exclusively owned by ROCROI.COM, or its licensors, therefore any act of reproduction, distribution, transformation or public communication is strictly forbidden, as well as any type of cession of the whole or part of the content of this website, and in general of any other object that, according to the actual legislation, is protected by the laws of intellectual property.

All the content on this website and all the available content through the services provided, including designs, texts, graphics, images, videos, information, application, software, music, sound and other archives, as well as its selection and disposition (the “Content”) are an exclusive property of ROCROI.COM, or of its licensors, with all rights reserved. No part of the website’s content can be modified, copied, distributed, framed, reproduced, re-duplicated, downloaded, extracted, shown, publicized, transmitted or sold in any shape or form, entirely or partially, and without the previous written consent by ROCROI.COM. Whenever the user is legitimate to use the webpage, ROCROI.COM grants a license limited to the use and access to the website and the content, as well as the legitimate download, only for personal and non-commercial use, of the website’s content, always and whenever all the conditions are respected on the authors’ copyrights and intellectual property. It is prohibited to upload of duplicate any content of the website on any other website of the Internet, Intranet or Extranet, nor to integrate the information in databases or compilations. All other use of the website’s content is strictly forbidden


Clause 11. Registered Brands

All the brands, logos and anagrams shown on this website are property of ROCROI.COM or third companies. It remains specifically prohibited to use, without previous consent, any element of ROCROI.COM that is the object of protection in accordance with the actual legislation relative to industrial property. It is especially forbidden to use brands, commercial names, labels of establishment, denominations, logos, slogans or whatever type of distinct signal pertaining to ROCROI.COM without the written consent of ROCROI.COM, or a third company.

All the content on the website and all the available content through our services provided, including designs, texts, graphics, images, videos, information, applications, software, music, sound and other archives, as well as its selection and disposition (the “Content”) are the exclusive property of ROCROI.COM, or of its licensors, with all rights reserved. No parts of the content of this website can be modified, copied, distributed, framed, reproduced, duplicated, downloaded, extracted, shown, publicized, transmitted or sold in any shape or form, or by any means, entirely or partially, without the previous written consent of ROCROI.COM. Every time the user is legitimate to use the website, ROCROI.COM grants a limited license to use and access the website and the content of the website, as well as to legitimately download its content, only for personal and not for commercial use, always and whenever all the conditions on the authors’ copyrights and intellectual property are respected. It is forbidden to upload or republish any content of the website on any other Internet site, Intranet, or Extranet, nor to integrate information in databases or compilations. Any other use of the content of the website is strictly prohibited.


Clause 12. Judicial actions

ROCROI.COM reserves the possibility of exercising the corresponding judicial actions against the users that violate or infringe upon the rights of intellectual and industrial property.


Clause 13. Applicable rights and jurisdiction

The Terms & Conditions of Sale expressed here are subject to the Spanish legislation. In case of a dispute on the interpretation, performance or validity of these general sales conditions, the courts of residence of the consumer will have jurisdiction.

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